Sales Items and Return Policy
Can I return something?
All purchases through our online store are final. All items has been inspected and went through quality control before it has been shipped. If the product has a manufactured defect upon receipt. Please email us at email@example.com with a photo of the defect and your order number for approval.
Can I return sale items?
Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect. Should you wish to return an item that is not damaged, you will be responsible for shipping the item back to us and charged a 10% processing and restocking fee based on the total value of the item. If the item to be replaced is higher in value, you should settle the balance amount first before we will process your order.
If I want to return something, how long will it take to be processed?
All returns must be made within 15 days from purchase. Once we have received the returned item at our warehouse, it should take approximately 7 business days to complete.
Do I have to pay shipping for my returned items?
Yes, you will be responsible for getting the item back to us, unless item has a manufactured defect and approved for return.
Can I exchange my item to a different item?
Item can be exchange within the seven days upon receiving it. The customer will shoulder the shipping fees for the original item and the new item.
Can I refund for the item I bought?
All items bought through thenines.ph will not be refunded.
How do you ship orders?
We ship orders via LBC.
Where do you ship your items to?
The Nines PH can ship anywhere in the Philippines and outside the country.
What are your shipping rates?
Shipping rates vary depending on the weight of the order as well as the shipping location.
How long will it take for my order to arrive?
The shipment will depend on the location. It usually will take to 2-3 business days.
How do I track my order?
A tracking number will be provided via email once the order has been shipped.
- Bank Deposit through BDO